Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our e-shop services. We are committed to respecting your privacy and ensuring the security of your personal data. By accessing and using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1. Personal Information: When you place an order, create an account, or interact with our website, we may collect personal information, such as your name, email address, shipping address, billing address, and contact details. We need this information to process your orders, provide customer support, and deliver products to you.

1.2. Payment Information: We do not directly collect or store your payment card details. All payment transactions are securely processed by our trusted third-party payment processors. However, we may collect information related to your payment, such as transaction details or billing address, to facilitate order processing and prevent fraud.

1.3. Health Information: In the case of nutritional supplements or natural cosmetics, we may need to collect additional health-related information, such as information about your diagnosis or treatment. This information is collected solely for the purpose of ensuring the suitability of our products for your needs and to provide personalized recommendations, if applicable.

1.4. Website Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. This information helps us analyze and improve the performance and user experience of our e-shop.

2. Use of Information

2.1. Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, including verifying payments, shipping products to your designated address, and providing order-related communication.

2.2. Customer Support: We may use your contact information to respond to your inquiries, provide assistance, and address any issues or concerns related to your orders or our services.

2.3. Personalization: With your consent, we may use your personal information to personalize your shopping experience, provide tailored product recommendations, and send marketing communications that are relevant to your needs and preferences.

2.4. Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, special offers, or updates. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

2.5. Legal Obligations: We may use or disclose your personal information to comply with applicable laws, regulations, or legal processes, or to respond to valid requests by public authorities.

3. Information Sharing

3.1. Third-Party Service Providers: We may engage trusted third-party service providers to perform various business functions on our behalf, such as payment processing, shipping, customer support, marketing, or data analytics. These providers have access to your personal information only to the extent necessary to perform their services and are obligated to protect your data.

3.2. Compliance with Laws: We may share your personal information to comply with legal obligations, enforce our Terms and Conditions, or protect our rights, property, or safety, as required or permitted by law.

3.3. Consent and Disclosure Choices: We will not disclose, sell, or rent your personal information to third parties for their marketing purposes without your explicit consent. You have the right to withdraw your consent at any time.

4. Data Security

4.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1. Access and Updates: You have the right to access and update your personal information stored in our systems. You can do this by logging into your account or by contacting us directly.

5.2. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.3. Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in the emails or by contacting us directly.

5.4. Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage patterns. You can manage your cookie preferences through your browser settings.

6. Children’s Privacy

6.1. Our e-shop is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from individuals under 16 years of age. If we become aware that we have collected personal information from a child without parental consent, we will promptly delete such information.

7. Changes to this Privacy Policy

7.1. We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

8.1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact details provided on our website.

Effective date: 15/07/2023 

Thank you for reading and understanding our Privacy Policy.